General terms and conditions
Acceptance of these general terms and conditions applies automatically when parents/guardians have indicated in writing that they want to start a trajectory; either by filling in the online intake form or via email. The trajectory officially starts as soon as payment has been received in full by Slaapmûtsje.
Medical disclaimer
I am a trained and certified baby and child sleep coach, not a medical professional. Therefore, I do not make medical diagnoses and do not give medical advice. Parents/guardians are required to report relevant medical information to Slaapmûtsje in writing in advance. If the child has an underlying medical problem, sleep coaching is only possible after written permission from a treating physician. Slaapmûtsje does not make medical diagnoses and advises parents/guardians to always contact a doctor if they suspect medical problems. Withholding medical information gives Slaapmûtsje the right to immediately terminate services without the right to a refund.
Liability
Parents/guardians remain responsible for the safety and well-being of their child at all times during the entire process. Slaapmûtsje is not liable for damage, loss or injury resulting from information or advice provided during consultations. Parents/caregivers agree to follow safe sleep guidelines to prevent sudden infant death syndrome/SIDS.
Payment & Cancellation
Payments must be made in advance via bank transfer or payment request. Refunds after cancellation will be made within 5 working days after confirmation of cancellation.
- In case of cancellation within 24 hours prior to the consultation, no refund is possible.
- In case of cancellation between 24-48 hours before the consultation, a 50% refund is possible.
In case of cancellation more than 48 hours before the consultation, a full refund is possible. Cancellation due to illness of parent or child does not lead to a refund, but the consultation will be rescheduled based on availability. Rescheduling a consultation depends on availability of Slaapmûtsje. Slaapmûtsje reserves the right to cancel the consultation itself; in that case the client will receive a full refund or the consultation will be rescheduled.
Confidentiality
General experiences without substantive details from the sleep plan may be shared; substantive details must be kept confidential. Violation of this confidentiality will result in immediate termination of the trajectory without the right to reimbursement. Slaapmûtsje also undertakes to maintain confidentiality of all personal information of the customer.
Sleep aid
A guided trajectory starts within 7 days after receiving the sleep plan and cannot be paused. "Unlimited contact" means that Slaapmûtsje can be reached by e-mail and a maximum of two scheduled telephone appointments per week (Monday to Friday) between 09:00 and 18:00. Slaapmûtsje strives to respond to emails within 24 hours. It is essential that parents/guardians complete the sleep log every 48 hours and actively communicate any issues. Lack of responsiveness or insufficient cooperation from the client may result in termination of the program by Slaapmûtsje without refund.
The progress of the child's sleep behavior is highly dependent on the ability of parents/caregivers to consistently implement the advice and changes outlined by Slaapmûtsje. Failure to fully or consistently follow the adjustments and recommendations in the sleep plan may result in diminished results. Results depend on consistent application of advice by parents/guardians; Slaapmûtsje offers no guarantee of results.
Slaapmûtsje cannot guarantee a complete solution for all sleep problems. Sleep coaching can lead to a reduced result for one or more reasons, such as the role and presence of parents/caregivers, sleep environment, changes in family dynamics, travel, sleep regressions and more.
Applicable law
This agreement is exclusively governed by Dutch law. Any disputes will be submitted to the competent court in the Netherlands.